Business Skills
This is where you will develop the day to day skills in running a business. Included are fundamentals like Letter Writing, Management Skills and Appraisals. Our courses also include vital topics such as a Finance, GDPR, Presentation Skills, Project Management and Team Building.
- Appraisals
- Business Case Writing
- Business Letter and Email Writing
- Chairing Effective Meetings
- Change Management Introduction
- Complaints Handling
- Customer Care/Customer Service
- CV Writing
- Data Protection/GDPR
- Debt Collection By Telephone
- Employment Law
- Disciplinary Procedures
- Introduction to Equality & Diversity Law
- Promoting and Valuing Equality & Diversity
- Diversity & Inclusion in the Workplace
- Evaluation of Training
- Event Management
- Finance for Non-Finance Managers
- Interview Skills
- Leadership Skills
- Management of Risk (2 Days)
- Management Skills – New Managers
- Management Skills – Middle Managers
- Management Skills – Senior Managers
- Minute Taking
- Negotiation Skills
- Presentation Skills
- Proofreading
- Receptionist/PA Skills
- Recruitment & Selection
- Report Writing
- Returning to Work
- Sales Techniques – Over the Telephone
- Sales Techniques – Face to Face
- Team Building
- Touch Typing (Beginners)
- Touch Typing (Intermediate)
- Touch Typing (Advanced)
- Train the Trainer
- Train the Trainer (2 Days)
- Train The IT Trainer
- Unconscious Bias
- Writing Winning Sales Proposals, Bids & Tenders